Admin/Front Office - Initial Training
Prompt initial training course for Front Desk and Administrative team members
Administrative/Front Office Initial Training
Advanced Training Links to Bookmark
Patients Module Overview
Creating a New Patient
Adding Insurance
Setting Up Self Pay
Creating a New Case and Adding Payment Options
Scheduling Overview
Creating Visits and Sending Out Intake
Checking in a Patient
Details Tab
Cases Tab
Visits Tab
HEP Tab
Files Tab (and Faxing!)
Eligibility Tracking (Eligibility Thumb)
Case Notes (and Quick Discharge Notes)
Visit History and Comments
Company Module Scheduling & Patient Management and Admin Settings
Company Module Users Tab
Cancellations and No Shows
Schedule Settings
Printouts
Patient Search Modal
Scheduling Multiple Visits at Once
Scheduling Blocks
Scheduling Alerts
Daily Rundown
Waitlist of Opportunities (WOO!!)
Visit Confirmations and Reminders
About Case Intake
Case Intake Best Practices
Custom Patient Intake Forms or Packets
Resolving Intake Conflicts and Reported Errors
Collecting Payment Up Front
Collecting Payment Later
Saving Cards for Later
Refunds, Re-dos, and Receipts
Statements and Ledgers (like Superbills!)
On Deck Overview
Dashboard Overview
Upcoming Visits Dashboard Tool
Documents Dashboard Tool
POC Compliance Dashboard Tool
Medicare Threshold Dashboard Tool
Intake Conflicts Dashboard Tool
Case Overview Dashboard Tool
Eligibility Dashboard Tool
Doctor Visits Dashboard Tool
Birthdays Dashboard Tool
Address Book Overview
Managing Payer Rules
Reports Module Overview
Reports Filtering Options, Templates, Stats, and Tiles
Operations Stats, Tile, & Report
Track Collections Percentage with Check Ins Report Data
Unverified Benefits Report
Expired Plans of Care Report
Cancellations Report
Referrals by Month Report
The Patients Report Download Explained
Managing and Obtaining Signatures from Referring Doctors on Plans of Care (1)
Benefit Verification Processes
Lowering Cancel and No Show Rates
Authorization Management Plan
AI Features & Management Company Settings
AI Case Trends Summary (Beta)
AI Intake and Documentation Generation (Beta)
Expected Reimbursement Management
Save Card on File Without Transaction
Enhanced Progress Note Alert Management
Online Scheduling: Search for Facility by Zip Code (Prompt Plus)
Weave and Pre-Check In Visit Status Indicators
Conclusion
Final Step: Course Feedback & Reflections